Shipping Policy

International Shipping

At The Lingerie Atelier, we’re delighted to deliver our creations worldwide. Every order is hand-packed to arrive beautifully and safely.

Shipping Destinations

We ship to most countries in North America, Europe, Asia, Australia, and selected Middle East regions. If your country isn’t shown at checkout, please contact Customer Care for assistance.

Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.
  • During peak periods, processing may take slightly longer; we’ll notify you of any delays.

Estimated Delivery Timeframes

  • Express International: 4–8 working days (Refer checkout page）
  • Standard International: 6–15 working days (Refer checkout page）
Timeframes are estimates and may be affected by customs clearance, local holidays, or carrier delays beyond our control.

Customs Duties & Taxes

  • International shipments may incur import duties, taxes, or fees set by your local customs authority.
  • These charges are the recipient’s responsibility and aren’t included in product or shipping prices.
  • Please consult your local customs office for details before ordering.

Order Tracking

Once shipped, you’ll receive an email with your tracking number and a link to follow your parcel.

Address Accuracy

Please enter your shipping address carefully. We cannot refund or reship orders delayed or lost due to incomplete or incorrect addresses.

Need Help?

Our team replies within 24 hours (Mon–Sat).

📧 Email: support@thelingerieatelier.com
📷 Instagram: @thelingerieatelier

Contact Us

We’re here to make your lingerie journey as effortless and beautiful as the pieces themselves. Whether you’re seeking the perfect fit, need help with an order, or wish to share your story, our team will respond with care, discretion, and a personal touch.

Response Time: We aim to reply within 24 hours (Mon–Sat).

You may also reach us directly:

📧 Email: support@thelingerieatelier.com
💬 Live Chat: Available on our website
📷 Instagram: @thelingerieatelier